Frequently Asked Questions
What payment methods are accepted?
We accept Visa, MasterCard, American Express, Discover and ApplePay.
Can I send my order as a gift?
Yes, on the checkout page, please select the “Gift Wrap Option”.
How much is shipping?
We ship all orders via USPS 3 Day Delivery for a flat rate of $12.
How long will it take for my order to ship?
All orders are shipped within 72 hours of placing the order.
Can I pick up my order at one of your locations?
Yes, at checkout we offer a pickup option at any of our three locations for FREE. Please allow 2 weeks for your order to be transferred to the location you choose. The store will contact you once the order is ready to be picked up.
What is your return policy?
We offer exchange only within 30 days of your purchase. Pieces must be in original packaging and not be worn or scratched. To exchange your order either come into any of our three locations or email us at contactlillybarrack@gmail.com with your order number.
How secure is my payment information?
Checkout on our website is protected by SSL and is PCI compliant.
Where are your products made?
All of our products are designed and handmade in Albuquerque, New Mexico, USA.
Do you offer repairs and refurbishing?
Yes, please email us at contactlillybarrack@gmail.com with your request.